Terms of service

These Terms & Conditions ("Agreement") govern your access to and use of the website www.themaese.com ("Site") and all services provided through the Site (collectively referred to as the "Services"). The Site is operated by Abhishek Dutt HUF, doing business as Maese ("Maese", "we", "us", or "our"). By accessing or using any part of the Services, you ("User", "you", or "your") agree to be bound by this Agreement, along with all other applicable policies, including our Shipping & Return Policy.

1. Eligibility & User Conduct

By using the Site, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. You are solely responsible for ensuring that your use of the Services complies with all applicable laws, rules, and regulations.

We may suspend or terminate access to the Services at any time, without notice or liability, if we believe you are violating any terms or acting unlawfully.

2. Personal Use Only

All content and services provided on the Site are intended for personal, non-commercial use only. You may not reproduce, resell, or exploit any part of the Services without prior written consent from Maese.

3. Changes to Services

We reserve the right to modify or discontinue any aspect of the Services at our discretion, including features, product availability, or policies. Updates to this Agreement may be posted on the Site or sent via email, and your continued use after such updates constitutes acceptance of the revised terms.

4. Payment Terms

We currently accept payments through major debit and credit cards, including VISA and MasterCard. All transactions are subject to verification and approval. Maese reserves the right to cancel or refuse any order at our sole discretion.

Credits & Vouchers: Any unused store credits or promotional vouchers may expire or be forfeited if not redeemed within the validity period or if your account is deactivated. Credits are non-transferable, have no cash value, and cannot be exchanged for money.

5. Taxes & Duties

You are responsible for all applicable local taxes, duties, or levies imposed by your region. For international orders, any customs charges must be borne by the recipient.

6. Limitation of Liability

Maese shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Services, even if advised of the possibility of such damages.

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

Contact

For any questions regarding these Terms & Conditions, you may contact us at:

  • 📧 info@themaese.com
  • 📍 101, NH-19, CRRI, Ishwar Nagar, Okhla, New Delhi, Delhi 110044

Shipping, Returns & Exchange Policy

Effective for orders placed on www.themaese.com

Returns & Exchange

At Maese, we strive to offer a seamless return and exchange experience.

If you would like to request an exchange or return, please email us at info@themaese.com within 3 days of receiving your order. Our team will contact you promptly to guide you through the process.

Once we receive the returned item, we will confirm receipt and proceed with the exchange or credit, depending on the situation.

Terms & Conditions for Returns & Exchanges

  • Requests for wrong or defective products must be made within 3 days of delivery. Any requests made after this timeframe may not be accepted.
  • Exchanges can be made for items of equal or higher value. If you choose a product of lower value, the balance will be credited to your Maese wallet.
  • Returned items must be in their original condition, with intact box, packaging, tags, and invoice. Items that do not meet these conditions may be declined for return or exchange.
  • In-store purchases must be exchanged at the store, while online orders must be processed online via email at info@themaese.com.
  • For defective or wrong products, we will arrange reverse pickup. For all other return/exchange requests, customers will be responsible for shipping the item back to us.
  • Once the returned product passes our quality check, the exchange or store credit process will be initiated within 24–48 hours.