Shipping policy

  • Order Processing Time: Orders are processed within 24 hours (excluding Sundays and national holidays).
  • Estimated Delivery Time: 3–14 business days for deliveries within India. For international orders, delivery times may vary depending on destination and customs clearance.

Tracking Your Order

  • You will receive a tracking link via email once your order has been shipped.
  • Please allow 24–48 hours for tracking information to update online.

Typographical Errors

In the event that a Maese product is listed at an incorrect price due to typographical error or any other error in pricing, Maese reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. This applies even if the order has already been confirmed and your credit card has been charged. If your credit card has been charged for the purchase and the order is canceled, Maese will issue a refund to your original payment method for the amount of the incorrect price.

Order Cancellation by Maese

Please note that there may be certain orders that we are unable to accept and must cancel. Maese reserves the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by  www.themaese.com

Order Cancellation by Customer

In case of requests for order cancellations, Maese reserves the right to accept or reject requests for order cancellations for any reason. As part of our usual business practice, if we receive a cancellation notice and the order has not been processed or approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of an order will only be valid and accepted if it is made within 24 (twenty-four) hours of placing the order on the Site. We will not be able to cancel orders that have already been processed or orders for which a cancellation request is made after the expiry of 24 (twenty-four) hours from placing the order. Maese has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made.