Refund policy

At Maese, we strive to offer a seamless return and exchange experience.

If you would like to request an exchange or return, please email us at  info@themaese.com  within 7 days of receiving your order. Our team will contact you promptly to guide you through the process. Once we receive the returned item, we will confirm receipt and proceed with the exchange or credit, depending on the situation.

Terms & Conditions for Returns & Exchanges

• Requests for wrong or defective products must be made within 7 days of delivery. Any requests made after this timeframe may not be accepted.
• Exchanges can be made for items of equal or higher value. If you choose a product of lower value, the balance will be credited to your Maese wallet.
• Returned items must be in their original condition, with intact box , packaging, tags, and invoice intact. Items that do not meet these conditions may be declined for return or exchange.
• In-store purchases must be exchanged at the store, while online orders must be processed online via email at info@themaese.com.
• For defective or wrong products, we will arrange reverse pickup . For all other return/exchange requests, customers will be responsible for shipping the item back to us.
• Once the returned product passes our quality check, the exchange or store credit process will be initiated within 48 hours.
• Returns and exchanges are not applicable on “Buy 2 Get 1 Free” orders.

Shipping & Delivery

• Order Processing Time: Orders are processed within 48 hours (excluding Sundays and national holidays).
• Estimated Delivery Time: 3-7 business days for deliveries within India.

International Shipping & Delivery:

We’re excited to offer international shipping from India to the USA, UK, and many other countries! If your country isn’t listed at checkout, feel free to contact us at support@themaese.com All orders are shipped via trusted international couriers to ensure safe and timely delivery.

Delivery Timelines:

Once shipped, delivery typically takes:

• USA/UK – 10 to 14 business days
• Other countries – 12 to 18 business days Delays may occur due to customs clearance or public holidays. International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
• These charges are not included in your checkout total and must be paid by the recipient upon delivery.
• We are not responsible for these charges, and they vary by country.

Returns & Exchanges (International Orders)

At this time, we do not accept returns or exchanges on international orders unless:

• The product is damaged upon arrival
• You received an incorrect item
  

  In such cases, please reach out to us within 7 days of delivery at info@themaese.com with photos and order details.

  Tracking Your Order

  • You will receive a tracking link via email once your order has been shipped.
  • Please allow 24–48 hours for tracking information to update online.

Warranty Policy

All Maese products are covered by a limited warranty against manufacturing defects for a period of 3 months from the date of delivery.

To submit a warranty claim, please email us at info@themaese.com with your order number, proof of purchase, photographs of the product, and a description of the issue. Our team will review your request and provide further instructions.

What Is Covered

This warranty covers manufacturing defects including:

    •  Defective stitching or seam failure.
    •  Faulty zippers, buckles, clasps, rivets, and hardware due to manufacturing defects.
    •  Defective materials resulting in premature failure under normal use.
    •  Structural defects in handles, straps, or closures caused by workmanship issues.
    •  Adhesive or bonding failures resulting from manufacturing defects.

What Is Not Covered

This warranty does not cover:

    •  Normal wear and tear resulting from regular use.
    •  Scratches, scuffs, stains, fading, discoloration, or marks caused by use.
    •  Damage resulting from misuse, abuse, accidents, improper storage, or negligence.
    •  Exposure to excessive moisture, chemicals, cosmetics, oils, solvents, or extreme temperatures.
    •  Damage caused by overloading the product beyond its intended use.
    •  Alterations, repairs, or modifications performed by unauthorized parties.
    •  Natural variations in leather, grain, texture, or color, which are characteristics of genuine leather.
    •  Damage resulting from transportation, airline handling, or third-party carriers after delivery.

Warranty Terms & Conditions

    •  Warranty claims must be submitted within the 3-month warranty period.
    •  Products may need to be returned to Maese for inspection before a claim can be approved.
    •  If the claim is approved, Maese may, at its sole discretion, repair the product, replace the product, or provide store credit of equivalent value.
    •  Warranty coverage applies only to the original purchaser and is non-transferable.
    •  The warranty covers manufacturing defects only and does not cover damage arising from normal use, accidental damage, or improper care.
    •  Maese reserves the right to reject warranty claims that do not meet the conditions outlined above.

For any warranty-related questions, please contact us at info@themaese.com.

Contact information

Trade name: Maese

Email: info@themaese.com

Physical address: 101, NH-19, CRRI, Ishwar Nagar, Okhla, New Delhi, Delhi